The funny thing about product development is that when a product is very new, training someone to use it is generally pretty simple and a 5-10 minute task. As a product evolves and ultimately reaches the realm of an enterprise-level product, the amount of information you need or might need to impart eventually becomes so large that eventually no single person knows every element of the product.

Easy to Deploy Can Have Many Options

One clever thing we have always done with our products has been to make them easy to install and get working quickly even on a large scale. For some customers it is nothing more than clicking “Next” during the initial install and then pushing the products web site to a Windows 2008 R2 server. In fact, upgrading can also be similarly simple.

The challenge for customers is not so much the nature of the install, deployment or upgrades; the hard part can occur when you need to configure enterprise-level authentication, authorization, and/or integrations. The good news is that the product is easy to configure and only takes a few minutes, but the hard part can be the vast number of configuration and security questions that must be answered prior to production deployment. Some of our customers are normal commercial accounts, while others are defense and government agencies. As you can imagine, for the product to serve both audiences, there are a LOT of security options to suit the realities of our different customers.

Because our products implement security and audit controls that may have never existed, organizations also have to make a number of internal decisions as to what is best for them.

Course Levels

To make this process easier for our customers, we are now offering regular courses at our Los Angeles facility on product fundamentals, deployment, and configuration as well as advanced topics such as application-to-application programming using our SDK. The fundamentals course takes 5 days to complete (Course 101 and 102). We have an advanced configuration course (Course 301) that covers integrations such as certificates, multi-factor authentication, loggers, SIEMS, trouble-ticket systems, and more. Our advanced level course (Course 401) covers the use of our SDK to provide secret and password check-in/check-out as well as advanced multi-lingual programming and orchestration.

What Makes Us Different

As you know, all of our product documentation is public for our products, so you don’t have to wait for a training course to get started and deploy. You can also install the software yourself or have us help you at any point in the installation. As opposed to our competitors, you are not required to have us install our software at your site, nor are you mandated to take training or purchase professional services from us.

Our public training classes are designed to make it easier for you to get started (if you are a kinetic/verbal learner) and/or don’t want to first read the thousands of pages of documentation. A public class is also a great way to get some of your nagging questions answered as well as learn best practices.

Our courses are highly interactive and taught by professional instructors with multiple certifications. Each student gets their own workstation with a personal full environment of about 25 systems to interact with. Our offices are located in Century City, CA which has excellent amenities for our guests as well as a wide range of hotel choices.

Learning More

To learn more about our classes, contact your sales representative, or check our web site for the schedule of classes (dates and detailed syllabuses will be posted in March).