Company Integrates its Privilege Management Platform with CA Service Desk Manager to Verify IT Service Requests and Privileged Account Activity in Real-Time

(LOS ANGELES, CA – December 16, 2014) Lieberman Software Corporation announced it has integrated its adaptive privilege management platform, Enterprise Random Password Manager (ERPM), and CA Service Desk Manager to document privileged account activities throughout IT service requests – or IT “trouble ticket” – lifecycles.

Customers using the two products together can make privileged password checkout/check-in transactions – and the activities performed using these credentials – part of trouble ticket records for review by security auditors.

ERPM automatically discovers, secures and continuously audits privileged accounts, both on premises and in the cloud. It ensures that only authorized personnel can access systems with sensitive information, for a limited time. CA Service Desk Manager combines comprehensive enterprise-level capabilities for support processes, with an advanced unified user experience focused on self-service, mobility, social media-based collaboration, and advanced analytics.

Integrating Privileged Access Management with IT Service Requests

The inclusion of privileged account access records within service desk applications lets organizations promote a culture of accountability. ERPM’s integration with CA Service Desk Manager helps ensure that privileged account credentials are only available to personnel who have been authorized for access through a valid trouble ticket. It also eliminates time-consuming IT tasks such as manually updating the status of trouble tickets.

“Our integration with CA Service Desk Manager began as a request from mutual customers,” said Philip Lieberman, President and CEO of Lieberman Software. “This integration provides customers with assurance that privileged account usage will be documented in the trouble ticket process, while also blocking unauthorized access to privileged credentials to prevent privileged account abuse.”

The technology integration is available now. For more information see

About Lieberman Software Corporation

Lieberman Software provides award-winning privilege management and security management products. By automatically locating, securing and continuously auditing privileged identities, both on-premises and in the cloud, Lieberman Software helps protect access to systems with sensitive data, thereby mitigating insider threats and protecting against advanced persistent threats. The company developed the first solution for the privileged identity management space and continues to lead the market. Lieberman Software is headquartered in Los Angeles, CA, with offices and channel partners located around the world. For more information, visit


Product and company names herein may be trademarks of their registered owners.

For more information, please contact:
Kevin Franks
Marketing Communications Manager
Lieberman Software Corporation

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